…and just who are we?
Our mission is to produce successful and positive market research endeavors across the world; on behalf of the participants, our partners, ourselves, and our clients.
Our team is…
a collective of market research experts located in the US, Canada, Italy, UK, Portugal and Spain with over 60 years combined industry experience and we revel in the wonderful relationships we have with our clients. We are strong supporters of integral industry organizations including the BHBIA, ESOMAR, MRA and MRS, and are committed to ethical and professional guidance.
Honest. Transparent. Determined.
The faces behind it all
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Team Lead - Field Solutions
Fredericton, Canada
US: +1 (770) 628-0767Emily has always been fascinated with human behaviour and is passionate about inclusive mental healthcare. She graduated from St. Thomas University, Fredericton NB, in 2019 with a degree in Psychology and Criminology, and is a certified Psychosocial Rehabilitation Practitioner. Emily spent the last four years in Social Services developing strong relationships and advocating for diverse populations.
Emily embodies an adaptable and lateral mindset, and has always thrived in a fast-paced, dynamic environment. From her years of interpersonal, administrative and advocacy work, she takes pride in her strong problem-solving and excellent communication skills.
Growing up on the East Coast of Canada, Emily has a love for the outdoors. You will often catch her near the ocean, on hiking trails or spending time with friends. Recently, Emily moved to Nova Scotia, Canada, to get a little closer to that ocean breeze.
Emily joined Fiorente Global in 2021 as a Research Associate and soon after became a Project Manager. In 2024, she was promoted to Team Lead - Field Solutions where she helps support and oversee our recruiting division.
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Research Associate
Holmdel, NJ
US: +1 (917) 470-9661Kasey Arnold (they/them) graduated from Flatiron School with a Software Engineering certification in early 2021. They have a history of customer service and administrative work, as well as an IT background.
They are passionate about art, technology, and stand-up comedy - and they're always willing to put their best foot forward and continue learning.
Kasey joined the Fiorente Global team in 2021 as Platform Associate and has quickly risen into the role of Technical Supervisor.
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Research Associate
Ottawa, CanadaWith a varied background living in Malaysia, Uzbekistan, and India, Shivan is now located in Canada. Currently studying Interactive Media Design, he has a keen interest in technology and its future.
In his free time, Shivan enjoys outdoor sports, listening to music and learning about the newest discoveries in science. Through experience in retail and market research, he has developed a robust client-oriented mindset which he carries forth in his work.
Shivan joined Fiorente Global in 2022 as Platform Technician.
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Partner
Florence, Italy
US: +1 (770) 599-7112Michelle began her career in market research during college, as a telephone recruiter at Plaza Research Atlanta.
With hard work and dedication, she quickly moved through the ranks and was promoted to Director of that Atlanta focus group facility.
After successfully developing and growing the International Division, Michelle moved on to found her own company, Fiorente Global in July 2017.
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Senior Project Manager
Fredericton, Canada
US: +1 (678) 935-0548Sarah has a passion for people and marketing. She excels in connecting clients and consumers through authentic and multi-sensory experiences.
Sarah attended St. Thomas University and graduated from University of New Brunswick, where the spark for business and marketing first began.
Sarah has enjoyed working in CPG, emerging markets and industries within the technology and non-profit sector and has over 15 years of experience in business development, marketing, branding and management. Sarah is a strong believer in community and spends time volunteering, mentoring and is hoping to get back into coaching soccer!
Joining Fiorente Global in 2021 as a Project Manager. Sarah’s drive, desire to always be creating and innovating and attention to detail will ensure clients and vendors have the best possible interaction.
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Project Manager
Halifax, CanadaKatherine graduated from St. Thomas University, Fredericton NB, in 2013 with a degree in Criminology. Previously, she worked in the hospitality industry for 15 years.
She has a love for people, and has always thrived in a fast-paced, dynamic environment.
In her free time, Katherine enjoys outdoor hikes with her two dogs, spending time with friends, and traveling.
Katherine joined the Fiorente Global team in 2022 as a Research Associate, before being promoted to Lead Recruiter and now, Project Manager.
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Partnerships Manager
Florence, Italy
Christine began her career in technology and consulting sales after graduating from Northeastern University in Boston, MA, with a degree in Business and International Marketing.In 2003, driven by her passion for travel and her dream of living in Europe, she moved to Florence, Italy, where she studied Italian while working and traveling extensively. During this time, she gained a deep appreciation for diverse cultures and cuisines and went on to spend more than 10 years working in the international education and study abroad sector.
She joined Fiorente Global in 2020 as a Research Associate, supporting qualitative research projects across diverse industries. Today, she is responsible for developing and managing partnerships with patient support groups and advocacy organizations for medical studies, overseeing recruitment projects as a team lead, and playing a role in new business development to grow Fiorente Global’s global client relationships.
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Team Lead - Proposals
Florence, Italy
US: +1 (978) 682-9757Julia is based in Florence, Italy, but began her career in the San Francisco Bay Area with a Fortune 500 company as a Financial Underwriter, after graduating from the University of California, Davis with a Bachelor’s degree in both Economics and Italian Literature.
Prior to joining Fiorente Global as Proposals Manager in 2021, Julia worked in International Market Research creating bidding and proposal solutions to help clients set projects up for best success. Julia was promoted to Team Lead - Proposals in 2022.
With her positive attitude and untiring energy, she is dedicated to delivering optimal results for our clients.
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Proposals Support
Madrid, SpainGabriela currently resides in Spain but is Venezuelan at heart. She has a technical degree in Digital Photography and a Pastry Chef diploma. You can often find her baking cookies and brownies for her friends and hosting board game nights at her home.
Gabriela joined Fiorente Global in 2022, she brings her witty personality, active listening and open mindset work ethic to our team. She started on the tech team and has moved to bringing her great skillset to the bids and Opinions Link teams.
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Lead Recruiter
Fredericton, NB, Canada
US: +1 (770) 628-0981Dawn graduated from St Thomas University, Fredericton NB in 2004 then moved to Canada’s West Coast, where she resided for 11 years.
In Calgary, Dawn worked for various Community Service Organizations including acting as a pivotal part of Rana Respitory’s launch of their oxygen machine home care program, and Pace Kids working with special needs children.
From previous positions as client liaison as Event Coordinator to Office Administration, Dawn has always had keen problem-solving skills, and the ability to build strong work relationships.
Dawn’s love for the ocean, family and friends brought her back to the east coast in 2015. Dawn now devotes her spare time to the local organizations Big Brother’s Big Sister’s where she has been a 1 on 1 mentor, sits on the Board of Directors and is an active member of the fundraising committee.
Dawn is a highly organized professional, and her extensive coordination, and charity program successes, have been a direct testament to her self-motivation and excellent organizational skills
Most recently, Dawn has decided to re-focus her coordination skills in a different way as part of the Fiorente Global team as a Research Associate.
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Director of Operations
Plymouth, MI
US: +1 (734) 904-5758Michigan born and bred, Claire has a knack for ironing out the finest of details and making it happen. While getting a formal education in Marketing at Eastern Michigan University, her passion for execution and detailed planning began in high school, while co-ordinating events at her part-time job.
She started out her career whipping up master pizza plans, on the Marketing Team of Domino’s Pizza Corporation. Finding herself drawn back to a smaller, more boutique work environment, she made the move to market research in 2017 in the world of transcription and translation, where she took a deep dive into the ins & outs of what happens in the interview room, and how consumer feedback yields actionable results.
She specializes in the ability to problem solve and get the job done through dynamic client and vendor interaction. She is passionate about ensuring that clients are taken care of from start to finish and their projects are set up for success.
After joining Fiorente Global in 2021 as a Research Associate, Claire moved onto Senior Project Manager, Team Lead - Project Management before most recently being promoted to Director of Operations in 2024.
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Partner Field Solutions
Orange County, CA
US: +1 (949) 940-8444Colleen Palumbo has a uniquely diverse background which has allowed her to develop a distinct skill set through her experience in the market research, film and theatre industries.
After graduating from Pace University in New York City, with a Bachelor of Fine Arts Degree, Colleen went on to produce and direct numerous Off-Broadway Plays and associate produce several independent films and commercials in both New York and Los Angeles.
Colleen began her market research journey in operations at Focus Suites of New York in Manhattan, then quickly moved into Project Management, eventually becoming Senior Project Manager at Focus Suites in 2013, where she excelled in resolving challenges with innovative solutions, overseeing the full life cycle of projects with a meticulous attention to detail, and building lasting relationships with clients and vendors.
Colleen joined the Fiorente Global team in 2020 as a Senior Project Manager and was promoted to Director of Field Solutions in 2021. She now heads up our participant recruitment team as Junior Partner as of 2023.
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Project Manager
Fredericton, CanadaRiley has always been a creative person, from a young age knew she wanted to able to apply her outlook to everything she does. For her next adventure she has decided to leave her home of Ontario to move to the East coast of New Brunswick.
She is an avid lover of cats, tattoos and all things coffee. Before her time at Fiorente Global she primarily worked in customer facing roles in the food service industry but has taken a new and exciting path into the market research field.
Riley joined the Fiorente Global team as Project Support in 2021.
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Partner
St. Johns, Canada
US: +1 (207) 299-1975Natasha Reid has taken advantage of her freedom to move and has successfully managed projects from locations across the world.
Upon graduating from college in 2006, Natasha relocated from Canada to Chicago, where she began as a Project Manager in the Network Division of Fieldwork.
In 2008, Natasha transferred to the Network International Division of Fieldwork as a Senior Project Manager and relocated to Florence, Italy until 2010. While there, she was also able to travel across Europe building and developing strong relationships with global clients and vendors.
After her time in Italy, Natasha moved back to her home base of Canada, and became a Partner at Fiorente Global in 2017.
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Research Support
Fredericton, CanadaBorn and raised in Fredericton NB, Joel graduated from the University of New Brunswick in 2009, with a Bachelor of Business Administration degree with a concentration in Marketing.
He has experience working in sales, account management, and customer service. Joel enjoys being part of a team and with a passion for helping people, he has developed strong relationship building and problem-solving skills.
Joel spends time volunteering for a non-profit organization in Fredericton, that helps provide financial assistance to local youth in sport through community fundraising. He’s also an Assistant Coach with a local Under-18 hockey team. In his spare time he enjoys golfing, playing hockey and cooking.
Joel joined the Fiorente Global team as Platform Technician in 2022.
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Research Associate
Halifax, Nova ScotiaAlex joins Fiorente Global in 2024, after 10 years working as a Project Manager in the fields of Geochemistry and Microseismic Surveying. After graduating with her diploma as a Forest Technician, she began pursuing her passion as a Forester. Over the past decade, her work has taken her from coast-to-coast across Canada; evaluating, surveying and analyzing.
After spending the majority of her upbringing in West Africa, California and Australia, Alex recently relocated from northern British Columbia to the Coast of Nova Scotia – where she can be found spending every spare minute in the woods with her two beloved huskies!
In making the move and changing scenery to Nova Scotia, she’s decided to do the same professionally. She’ll be expanding her horizons and beginning to understand the landscape of people rather than just nature, as she embarks on a journey as a Research Associate on the Fiorente Global team!
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Supervisor - Field Solutions
Fredericton, NB, CanadaHilary has a fervour for interconnectedness with others and attention to depth and detail when it comes to communication. She holds a Bachelor’s degree in Psychology from St. Thomas University (2019) and a Master’s degree of Education in Counselling from the University of New Brunswick (2023). Hilary’s dedication to research, which began with neuroscience and clinical psychology, now translates to her detail-oriented focus within recruitment for market research. Her compassion and appreciation for building relationships make her an engaging and trusted partner in this process.
In her spare time, you can find Hilary by the ocean or on a golf course.
In 2024, Hilary joined the Fiorente Global team as Lead Recruiter.
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Proposals Manager
Azures, Portugal
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Senior Proposals Manager
Denver, CO
US: +1 (720) 280-7767With 20 years of experience in the market research industry, Callan Miller is excited to join the Fiorente Global team as a Senior Proposal Manager. Throughout her career, she has overseen diverse projects, managed phone rooms, and directed facilities, earning a reputation for bringing clarity and structure to the fast-paced world of market research. Callan is detail-oriented and highly skilled at listening, qualities that allow her to anticipate needs, strengthen systems, and communicate effectively with clients and colleagues alike. She takes pride in delivering proposals and solutions that are accurate, timely, and aligned with client goals.
A Colorado native, Callan is most at home watching her son play hockey, spending time on the golf course, or enjoying the outdoors. She values the joy that comes from simple moments shared with others and brings that same perspective of connection, steadiness, and balance into her professional life.
